Online

Log onto My Account to:

• Check your balance and transaction history
• Change your PIN (you can change the PIN of both cards)
• Locate the nearest Visa ATM
• Edit your personal details

If you have a question or comment about using your card, contact us at cardservices@travelex.com

Telephone

To change your PIN, check your balance or if you have a question or comment about using your card:

Telephone: +1 954 838 8294

For general enquiries about Cash Passport, telephone: +61 1800 036 739

Lost or Stolen Cards - Disputed Transactions

If you then notice any transactions on your account that are incorrect or that you don’t recognise please call our 24 hour helpline immediately. If you believe your PIN or any other security information may have been compromised please do the same.

We can arrange for emergency funs or replacement cards and if necessary initiate the procedure for disputing unauthorised transactions. Click here for emergency phone numbers.

Service Complaints

If you are dissatisfied with the standard of service or if you think we have made a mistake in operating your Cash Passport fund or you require information about your personal information, please email servicequality@travelex.com

Travelex

For more information on travelex and our range of services, visit us online at: www.travelex.com.au