About Cash Passport
Pricing and limits of Cash Passport
Using Cash Passport
About Cash Passport
Q: How does Cash Passport card work?
A: Cash Passport is a PIN protected Visa card that can be used to get cash at over 1 million Visa ATMs. Because it's a prepaid card, your spending is limited to the amount of money available on your card. Customer preload their Australian dollars onto cards which are available in 4 currencies (Australian dollars, United States dollars, Great British pounds, Euro).
Q: Will I find cash machines where I am going?
A: There are over 1 million Visa ATMs worldwide that you can withdraw local currency from. To check on their location visit Visa’s ATM locator
Q: Which card should I take?
A: Take the EUR card to European countries, the GBP card to Great Britain and the USD card to the US. To other countries we recommend the AUD card.
Q: What are the benefits of the foreign currency cards (ie GBP, USD and EUR cards)?
A: You can lock in your value at the time of purchase so you won’t be subjected to exchange rate fluctuations whilst overseas. Locking in your value means:
- No foreign exchange margin applies when using the card to withdraw cash (when the local currency is the same as the card currency, eg using the USD card in the United States)
- Certainly and control around what fees are being incurred
- Not having to work out exchange rates to know the card balance
*when the local currency is the same as the card’s currency. When it’s a different currency a currency conversion fee will apply and hence we advise you take an AU$ card to use in those instances. Click here for more information on fees and limits
Q: What are the benefits of Cash Passport compared to traveller’s cheques?
A: Cash Passport card is similar to a traveller’s cheque because you can lock in your value in a foreign currency (American dollars, Euros or Great British pounds) when you purchase the card. And unlike traveller’s cheques, Cash Passport can be used at ATMs worldwide and is secured by a PIN. There is no personalisation on the card so if you lose it your identity is protected.
Q: What are the benefits Cash Passport compared to Bank debit cards?
A: Bank Debit cards are linked to a bank account – eg a keycard account. Cash Passport is not linked to any bank account which is good because:
- If a Bank Debit card is lost/ compromised, customers bank account details are linked to the card
- If your Bank Debit card is lost, fraudsters could steal all your funds in the account (compared to a pre-set holiday money fund on Cash Passport)
- Cash Passport is instantly issued, no need to wait a week
- Bank Debit cards don’t come with free Global Emergency Assistance that can arrange emergency funds or provide advice regarding lost passports and more.
Cash Passport ATM fees are cheaper, for example Bank’s debit cards charge $5 for ATM withdrawals and $2 for balance enquiries (compared to $3.75 and $0 fees respectively for Cash Passport). Some other key differences include:
- Banks charge for replacement cards ($15) – free with Cash Passport
- Bank Debit cards don’t come with free emergency assistance:
- Free access to emergency funds. Eg John’s checking out of his hotel and catching an overseas flight in 4 hours. He realises he’s lost both his cards. He can call Travelex’s 24-hour Emergency Assistance call centre to cancel his cards and arrange for emergency cash to be sent to the nearest available location free of charge. Now he can pay for his hotel.
- Free medical and legal assistance – location, contact numbers and opening hours of hospitals/ doctors/ dentists/ pharmacies and lawyers.
- Free assistance with replacing lost passports – advise on nearest embassy/ opening hours and advise on process for replacement. Travelex can contact friends/ relatives on your behalf to help provide any documentation required.
- Free assistance with sending emergency messages back home – Travelex can arrange for a message to be sent to a friend/ relative/ organisation by either phone/ fax/ email.
Q: Are there any age restrictions?
A: No.
back to top
Pricing and limits of Cash Passport
Q: How much does Cash Passport cost?
A: The card costs varies depending on where you buy Cash Passport, but this is generally 1% of the value of the load. Reloads are also subject to a 1% commission.
Q: How much are ATM withdrawals?
A: ATM withdrawals for each card making a withdrawal in the currency of the card are as follows:
- AUD card – AUD 3.75
- USD card – USD 2.25
- GBP card – GBP 1.50
- EUR card – EURO 2.20
Note that some individual ATM operators may charge an additional fee which is outside the control of the card issuer. For more information refer to the Cash Passport Terms and Conditions.
back to top
Using Cash Passport
Q: Where can I use the card?
A: You can use your card at any Visa ATM in the world. No matter which currency you purchase the card can still be used worldwide.For example if you purchased a EUR Cash Passport card you can still use it at Visa ATMs in the US, noting there would be a currency conversion from EUR to USD.
Q: How do I activate my card?
A: Your card is automatically activated within 2 hours of purchase.
Q: How do I register my card online?
A: Go to www.cashpassport.com click on the Visa logo followed by ‘my account’. Click on ‘Sign up’ and then enter the ‘primary card number’ (to tell which card is the ‘primary card’ remove the last digit and which ever is the lower number is the primary card)
Q: What information is available online?
A: By going to www.cashpassport.com and clicking on 'Visa' you can:
- View card transaction history and balances
- Change your PIN
- Locate the nearest Visa ATM
- Change you contact details
Q: How can I check my balance or view my transaction history?
A: You can check your balance and get a full list of transactions you have made at www.cashpassport.com (clicking on My Account). You can also call the number on the back of your card to receive card balances. Some cash machines will also be able to tell you your balance at the time of withdrawing cash.
Q: How do I reload my Cash Passport?
A: You can reload your card by returning to the place of purchase. Alternatively you can use BPAY to reload your card. The Biller code is:50179, the Customer Reference Number is your 16 digit card number. Please note BPAY reloads will take approximately 2 business banking days. 1% commission applies to reloads as well as a currency conversion for foreign cards.
Q: Do I receive paper statements?
A: Online statements are available at www.cashpassport.com. Customers will not receive paper statements.
Q: Can I use Cash Passport to buy goods and services?
A: No, Cash Passport is an ATM card that can’t be used at point of sale terminals to buy goods and services.
Q: Can I change my PIN?
A: You can change your PIN online at www.cashpassport.com (clicking on My Account).
Q: What if the ATM only accepts a 6-digit PIN?
A:In some locations in Europe ATMs may require a 6 digit PIN. If this is the case simply add two zeros to your PIN. Please note if you make 3 invalid PIN attempts your card will be blocked. It will be automatically unblocked within 24 hours. Alternatively you can call Travelex via the Global Assistance number.
Q: How secure is Cash Passport?
A:Cash Passport is PIN protected, so no one can access your funds without your PIN. Also remember that Travelex offers:
- 2 cards for free – so if you lose one card, ring Travelex to block that card, and then you can continue to use the other card without having to wait for replacement cards to be sent
- Free emergency cash if required – whatever your remaining balance is on the card. Eg you’ve lost your cards which had USD 1000, just ring Travelex and they will send you USD 1000 emergency cash via their global money transfer system free of charge (generally within 10 minutes but up to 24 hours in more remote locations)
Q: What if my card does not work at the ATM?
A: Firstly check the ATM accepts Visa cards (it will have the Visa logo on it). If it does and the card does not seem to be working at other Visa ATMs, call Travelex via the Global Assistance number.
Q: What if my Cash Passport is lost or stolen?
A: Cash Passport is PIN-protected, so no one can access your funds without your PIN.
If you then notice any transactions on your account that are incorrect or that you don’t recognise please call our 24 hour helpline immediately. If you believe your PIN or any other security information may have been compromised please do the same.
You are issued with two cards. If you lose one of these cards you can still access your funds using the additional card, without having to wait for a replacement card.
If both cards are lost or stolen, Travelex can arrange for replacement cards to be made available, and if necessary initiate the procedure for disputing unauthorised transactions.
Travelex can also arrange for emergency funds to be made available, up to the balance of your card, to be sent to you via our global money transfer network free of charge (generally within 20 minutes but up to 24 hours in more remote locations).
Q: How do I close my account?
A: If you would prefer not to keep your card for another trip, you can withdraw your remaining balance from a Visa ATM. Alternatively, you can download a Cashout form and request the balance be refunded to your bank account. An administrative fee applies. Download the Cashout form.
Q: What’s available via the Travelex Global Emergency Assistance?
A: The 24-hour multi-lingual team is only a toll-free call away to help with:
- Emergency cash – if you lose both cards, Travelex will cancel both cards and arrange for emergency funds to be sent to the nearest Western Union agent, generally within 10 minutes (up to 24 hours in remote locations). There’s no charge for this (will only send the amount that was left on the card).
- Lost/Stolen Passport assistance – advice on nearest embassy/opening hours and advise on process for replacement. Travelex can contact friends/ relatives on your behalf to help provide any documentation required.
- Emergency medial and legal assistance – location, contact numbers and opening hours of hospitals/ doctors /dentists/ pharmacies and lawyers
- Emergency messaging assistance – Travelex can arrange for a message to be sent to a friend/ relative/ organisation by either phone/ fax/ email.
back to top
