Thank you for your support. Your complimentary Mastercard Flight Delay Pass benefit has come to a close. Please contact Customer Service on customerservice@flightdelaypass.mastercard.com or +61 280 36 3122, if you require assistance for previously registered flights.
To view FAQs on Flight Delay Pass, click here
Mastercard Prepaid Management Services Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) arranges for the issue of the Multi-currency Cash Passport™ (“Cash Passport”) and Cash Passport™ Platinum Mastercard® (“Cash Passport Platinum”) in conjunction with the issuer, EML Payment Solutions Limited ('EML') ABN 30 131 436 532 , AFSL 404131. You should consider the Product Disclosure Statement for the relevant Cash Passport facility available at www.cashpassport.com.au before deciding to acquire the products. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you.
Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.
~Lock in your exchange rates means the exchange rate is locked in for the initial load only. The exchange rates for subsequent reloads will be set at the prevailing exchange rate at the time of the transaction.
*The prevailing exchange rate is locked in for the initial load value only. Subsequent card reloads will be processed at the then prevailing exchange rate on the day of the reload transaction, and will be locked in at that rate. The exchange rates set out in this website apply to reload transactions that are booked on this website only and that are settled within four hours. Different exchange rates will apply to cards which have not been purchased on this website and initial card load and reload transactions in our partner branch locations. We will provide you with settlement instructions and the applicable exchange rate at the time you book a reload transaction. Different exchange rates will also apply to reload transactions that are conducted directly via Bank Transfer or BPAY (i.e. without booking an online transaction). For more information on how we set exchange rates please see the Product Disclosure Statement.
+T&Cs apply. Customer must contact Customer service to report lost or stolen card. Emergency cash can be arranged up to the balance on your Cash Passport, subject to availability of funds at the approved agent location.
# Flight Delay Pass is provided to you on the basis you are not in breach of Cash Passport MasterCard® Product Disclosure Statement and Terms & Conditions and your card remains open. It must not be sold in any way and Mastercard reserves the right to cancel the pass that are in breach of this policy. Access may not be available if the applicable lounge is full or near capacity at the full discretion of lounge staff. Access and use of the lounges is subject to its own terms and conditions. Mastercard reserves its right to amend or withdraw the Flight Delay Pass at any time and where possible, provide prior notice to you. Visit here for Terms and Conditions
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