Preventing fraud

Travelex takes fraud prevention extremely seriously. Every day we monitor transactions on our cards to detect unusual behaviour, and we may telephone you to verify your transactions. Our anti-fraud team proactively fight card fraud, promoting initiatives and working with crime prevention agencies that make it as hard as possible for fraudsters to make crime pay. With your help, we can make this even more effective.

How to Beat the Fraudsters - The Safety-First Checklist

• Check your transactions regularly. Call us if you see any unusual transactions.
• If you print statements from the internet, keep them safe and shred them when you’ve finished using them.
• Never give your personal details to someone who phones you claiming to be from a reputable company.
• Don’t give out your details in response to unsolicited e-mail.
• Beware of being tricked into giving away your mother’s maiden name, date of birth, work details, etc.
• Never tell your PIN to anyone, not even if they claim to be from your card issuer.
• Don’t let yourself get distracted when using cash machines or point of sale terminals – somebody may be trying to get to know your PIN.

Cash Point (ATM) Fraud

Never write down a PIN or keep it with the card. Cards are often stolen along with a relevant PIN. Be very alert when using cash point machines, ensure:

• The machine has not been tampered with.
• Nobody can watch you entering your PIN.
• Card and cash are concealed and safe before you leave the machine.
• Retain any printed records for safe disposal at a later time.
• If your card is retained contact us immediately.

Phishing

'Phishing' is an attempt by fraudsters to 'fish’ for your card or account details. Phishing attempts usually appear as an email apparently from your bank or card issuer. Within the email, you are then encouraged to click a link to a fraudulent log-on page designed to capture your details. We may contact you by email, but we will NEVER ask you to click on a link that directs you to enter or confirm your security details. If you are in any doubt regarding the authenticity of an email appearing to be from us, telephone our customer services.

Pharming

‘Pharming’ uses the same type of spoofed sites, but uses malware / spyware to redirect users of a computer from real websites to the fraudulent ones. By hijacking the trusted brands of well known banks, online retailers, and card issuing companies, phishers are able to convince recipients to respond to them. Just remember, if you are asked to type your PIN into a website along with your card details, it is probably a fraudulent website, and you should close the browser and contact our customer services immediately.

Remember, we will never ask you for your PIN, either online, by email or over the telephone
Lost and Stolen Cards

If you then notice any transactions on your account that are incorrect or that you don’t recognise please call our 24 hour helpline immediately. If you believe your PIN or any other security information may have been compromised please do the same.

We can arrange for emergency funs or replacement cards and if necessary initiate the procedure for disputing unauthorised transactions. The phone numbers are listed here – link to relevant phone numbers